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White Glove Support: Meet Bradly

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Bradly Hale - Director of Support

Bradly Hale is the Director of Customer Success here at Pressable. Why did we choose him as our Director? Because he’s passionate about customer success. He’s been involved in everything from site optimization to creating our cookie policy, and we’re ecstatic to have him as part of our team. Let’s take a minute to get to know the man behind the screen.

Where do you live? (The Pressable team is remote.)

Bradly:

I was born in the US, but have lived in Buenos Aires, Argentina, for nearly 10 years.

How long have you Worked for Pressable?

Bradly:

I have worked for Pressable since January 2018.

What’s your favorite part about working for Pressable?

Bradly:

The opportunity. There are so many opportunities to learn, grow, and add value to yourself as a professional. In my short time here, I’ve learned so much more about website optimization, for example. I’ve also been able to get involved in some of Pressable’s legal work, like updating our Privacy Policy, creating our Cookie Policy, and starting a legal repository in Github.

What’s the craziest, most impactful, or most exciting support ticket you’ve ever serviced?

Bradly:

I can’t think of any crazy tickets, but I’ve had a lot where I felt I made an impact. I think my most recent impactful ticket would have been one from a news site. They were getting a spike in traffic, and page load time, for some reason unknown to them, was increasing. They contacted us and I noticed that they didn’t have the CDN and server-side caching enabled. I activated both, and they noticed immediate improvements. They were so grateful for the help that they even thanked us on Twitter for providing such quick and efficient support!

When you’re not pressing at Pressable, what are you doing?

Bradly:

I love jogging, drinking good coffee and wine, and getting together with my group of friends here in Argentina for barbecues and dinner parties. I also enjoy reading and learning about new technology.

If you had the power to change one thing to make the world a better place, what would it be?

Bradly:

Before working at Pressable, I worked in an online education company. Education doesn’t solve all problems, but it does solve many. Good education programs open doors and make new opportunities possible. Thus, if I could change one thing in the world, I’d make higher education 100% public and accessible for all.

If you could work remotely from anywhere in the world, where would it be?

Bradly:

An island in Fiji with at least a two-month supply of coffee and Diet Coke. And fast WiFi, of course.

What is your favorite way to listen to music, Pandora or Spotify? What is your favorite station/playlist?

Bradly:

Spotify. My favorite list is “Discover Weekly”

Mac or PC?

Bradly:

Mac.

Favorite support hack tool?

Bradly:

The Debug Bar.

Do you have a life hack or piece of advice/tip/trick for being a remote worker?

Bradly:

Recently I setup an emergency phone number in case something is happening that really needs my attention. That phone number sets off an alarm on my phone that will get my attention/wake me up. Now, I am able to shut down Slack at the end of the workday and breathe easy.