Pressable’s Director of Customer Success, Bradly Hale, lets us walk a mile in his shoes and helps us get a deeper understanding of his role at Pressable.
What is your role at Pressable?
I’m the Director of Customer Success. I am maniacally focused on making sure our customers get the most out of our platform. My goal is to be an advocate for our customers and their interests. In addition to that, I also aim to ensure that the Customer Success team has the knowledge, skills, and abilities it needs to help our customers be successful.
Where are you located?
I’m originally from St. Louis, Missouri, but I have lived in Buenos Aires, Argentina for 10 years.
How long have you worked at Pressable?
I’ve worked at Pressable since January 2018.
First shift, second shift, third shift preference?
My preference is the second shift; however, I’m around whenever needed, 24/7. 🙂
(Spoken like a true Director of Customer Success!)
What were you doing at 8:57 a.m. Tuesday this week?
I was sleeping.
What were you doing at 3:28 p.m. Friday this week?
I was relaxing! I take off early on Fridays.
What is your best work-life balance tip?
For me, organization and task management are crucial. At Pressable, we’re very Slack-centric, and I use Slack reminders for pretty much everything. As I get notified, I check off the items from my list. It’s a very effective way to stay organized and make sure that I’m on top of the tasks that fall outside of my inbox. So when I’m done with work, I can turn off my MacBook knowing that I am not going to forget any important tasks or projects.
Describe a day in the life of Bradly in one word.
New – every day is a new day with new challenges. That’s why I love this job. There’s never a dull moment.
If you had a superpower, what would it be?
What is your biggest goal in how you impact the team and our customers at Pressable?
My biggest goal is to make sure my team is equipped to handle the challenges of working in an increasingly competitive market. Among some other qualities, agility and continued self-training are important to having a bright future as a Pressable Customer Success Engineer. In turn, having teammates who seek to constantly set the bar higher for themselves and the rest of the team will allow us to delight customers and propel Pressable to even greater heights.