Customer Success Questions

Please formulate your responses to each item as if they were emailed responses to tickets/emails and you were a Customer Success Engineer at Pressable. When you’re finished, please send your responses to: careers@pressable.com with the subject “CS Questions”.


  1. When I log into word press I see a 500 error my site was working yesterday. What’s going on? The message I see in my log is:
    PHP Fatal error: ‘break’ not in the ‘loop’ or ‘switch’ context in /opt/sites/1054836/ea-electronics/wp-content/plugins/facebook/social-plugins/widgets/like-box.php on line 84
  2. Hi, I am creating a PHP script outside of my WordPress install, but I would like to use some of the Core WordPress functionality and PHP constants, such as get_option() and DB_NAME, DB_HOST, etc. How can I do this outside WordPress and still have access to these items on Pressable? Thanks!
  3. Hi! I just updated my theme and I see this error, can you tell me how to fix this!?:
    Notice: Theme without header.php is deprecated since version 3.0.0 with no alternative available. Please include a header.php template in your theme.
  4. I bought the domain buycupcakes.blog from WordPress and it’s not working. Their support said I need name servers. I’m confused, I thought this was wordpress. All I see is a coming soon page. HELP!
  5. Hi!!! According to the debug bar I installed, I have 150 queries that are taking 1,500 milliseconds to load on page load. Is there anything I can do about this? My WordPress site is so slow. I thought you all offered caching?? Thanks!
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