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Knowledge Base Category:

TroubleShooting

Knowledge Base

Connection Not Secure Message: How to Fix

Site Connection Not Secure? Some users have noticed recently that their website is showing as insecure when viewed from certain browsers or devices, but not from others. The “connection not secure” message…

Knowledge Base

How to Test for Plugin and Theme Conflicts

What are theme and plugin conflicts? A conflict is an error or malfunction caused by two (or more) parts of code giving conflicting signals. For example, plugin A gives the signal to…

Knowledge Base

Accessing WordPress Error Logs on Your Site

In this article we will review how to access error logs for your website to assist in debugging a problem. There are a few locations that logs can be found – all…

Knowledge Base

Debugging Your Website

There may come a time when something on your website is not working properly. Perhaps you are seeing a fatal error, or a feature of your site is failing to load. We…

Knowledge Base

Troubleshooting SFTP Connection Errors and Problems

If you are experiencing trouble trying to connect to your website using SFTP, we have found that the following troubleshooting steps are helpful. In almost all cases one of these actions will…

Knowledge Base

SSL Troubleshooting for the Most Common SSL Issues

SSL errors can occur for a variety of reasons. Below you can find information on troubleshooting some of the most common ones.

Knowledge Base

Troubleshooting TTFB
(time-to-first-byte)

The TTFB (time to first byte) is the length of time a browser needs to wait for a response from the server after making a request, the time needed to prepare and…

Knowledge Base

Tips for Troubleshooting Website Performance Issues

There are multiple factors that can affect the amount of time that it takes for a website to load: improperly sized images, uncompressed Javascript files, and lack of caching to name a…

Knowledge Base

Monitoring and managing your disk usage at Pressable

All Pressable accounts come with a high level of available storage to be used by sites on the account.  While this storage is often more than sufficient for most accounts, occasionally some…

Knowledge Base

Facebook Sharing DeBugging: 301 Errors on Facebook Shares

If sharing articles and pages from your website results in a 301 redirect error on Facebook, there are a few debugging steps you can take to isolate the reason why.

Knowledge Base

Using Cloudflare with SSL with Pressable

Cloudflare is a DNS management service that works with Pressable. If you are using Cloudflare to manage your DNS, it is important to set up the SSL settings at Cloudflare to ensure…

Knowledge Base

Why is my CSS not updating?

If you are not seeing changes that you have applied to your website, you may need to clear your browser cache and/or the CDN cache. Browser Cache Browsers can often cache files…