2019 Pressable Server Migration FAQs

Category: FAQ | Last modified: September 10, 2020

In September 2019, we migrated all Pressable sites to a new and improved infrastructure. We call it PressableEdge, and it makes your WordPress site(s) faster than ever.

We’ve received many questions about the move, and we’ve added the most common ones with their responses to this article. If you have a question that is not answered here, please email us at help@pressable.com, and we’ll be happy to get it answered.

DNS FAQs

New Infrastructure FAQs


DNS FAQs

I received an email about my domain having new IP addresses at Pressable. I’ve pointed my domain to Pressable using your name servers. Is there anything I need to do?

There is nothing you need to do if you’ve pointed your domain(s) to the following name servers:

  • ns1.openhostingservice.com
  • ns2.openhostingservice.com
  • ns3.openhostingservice.com
  • ns4.openhostingservice.com
  • ns5.openhostingservice.com

In this case, we manage DNS for you.

If you have pointed your domain’s name servers to our former name servers, such as dns*.zippykid.com, you should update your name servers to those listed above. You can update your name servers with your domain registrar, i.e. the company where you bought your domain.

If you are using name servers of a service that we do not manage, you should either change those name servers to ours listed above or proceed with updating A records.

I didn’t receive an email with the IPs for my site. Where can I find the new IP addresses for my site?

To find the IP addresses assigned to your site, login to MyPressable Control Panel, navigate to your site (URL: https://my.pressable.com/sites/######), and then find the link for “Click here for instructions to do this” or “follow these instructions”.

Once you click “Click here for instructions to do this” or “follow these instructions,” you will see the two IP addresses assigned to your site.

How can I check to see if I’ve already updated DNS for my site?

To find the IP addresses assigned to your site, login to MyPressable Control Panel, navigate to your site (URL: https://my.pressable.com/sites/######), and then find the link for “Click here for instructions to do this” or “follow these instructions”.

Once you know the IPs, please use a third party service like WhatsMyDNS or Google’s Dig App to get your domain’s A records. If one or both of the IPs match the output of those services, then you’re set!

I don’t point name servers to Pressable and manage my own DNS. How do I add the two IP addresses specified for my site?

Most DNS hosts allow you to add multiple IP addresses. For example, if your DNS host is GoDaddy, your domain’s records may look something like this now:

In this case, assuming the new IP addresses are 199.16.172.147 and 199.16.173.41 (for example), take the following steps:

1) Modify the existing A record pointing to 209.15.20.206, to 199.16.172.147

2) Click “Add”, and create another record where your host is “@”, your IP is “199.16.173.41”, and TTL (time to live) is “1/2 Hour”:

3) Once saved, your records should look like this:

In some cases, the “www” record may be a separate A record, and not a CNAME record. In other words, rather than having “@” as its value, it will have an IP address; in our example, 209.15.20.206.

In this case, you can either remove the “www” record and create a CNAME (as above), or you can change the IP address and add a new one, similarly to what was done for the “@” record above. It may look something like this:

My DNS host does not allow me to add two A records. What should I do?

Some customers have informed us that their DNS hosts do not allow them to add multiple records with the same IP address. If you run into this issue, you may use one IP address, but this is not ideal. If possible, we’d encourage you to verify that you are unable to implement multiple records for the same IP address with your DNS host or use a different DNS host.

How do I point name servers to Pressable and have you manage DNS for me?

You will need to change your name servers at your domain registrar, i.e. the company where you bought your domain.

Our name servers are:

  • ns1.openhostingservice.com
  • ns2.openhostingservice.com
  • ns3.openhostingservice.com
  • ns4.openhostingservice.com
  • ns5.openhostingservice.com

Note that if you change name servers, you will likely need us to import existing records, such as MX and TXT records. MX records ensure email deliverability to services such as GSuite or Office 365. TXT records may include a Sender Policy Framework (SPF) record or domain verification records. Other records that may need to be added include A records for subdomains (e.g. sub.yourdomain.com) that point to other services. Please submit a ticket via help@pressable.com for further assistance.

Will updating my A records or changing name servers result in any downtime for my site(s)?

If your site loads from Pressable already, changing A records or updating name servers should not result in downtime.

Note that if you change name servers, you will likely need us to import existing records, such as MX and TXT records. MX records ensure email deliverability to services such as GSuite or Office 365. TXT records may include a Sender Policy Framework (SPF) record or domain verification records. Other records that may need to be added include A records for subdomains (e.g. sub.yourdomain.com) that point to other services. Please submit a ticket via help@pressable.com for further assistance.

How long do I have to make the update?

We will stop proxying traffic from our old IP space to our new IP space at the end of March 2020.

What will happen if I do not update DNS?

Sites that do not update DNS after March 2020 will become unavailable.

Why did Pressable change IP addresses?

We changed our network provider, and thus the IP address change is necessary.


New Infrastructure FAQs

Why did Pressable upgrade its infrastructure?

Our new infrastructure improves speed, reliability and scalability. You can read more details here. It also allows us to offer new features, which we’ll tell you more about in the coming weeks and months ahead.

Were any features removed once the server migration was complete?

We sunset the following features: Customer-facing offsite backups, custom SSL certificates, and the disabling of SSL.

If you require offsite backups, we recommend taking advantage of Jetpack Premium, which is free for each Pressable site and includes daily backups.

If you require a custom SSL certificate, there are services, such as Cloudflare, which make this possible.

Finally, disabling SSL/Let’s Encrypt will no longer be possible. All sites on Pressable are required to use SSL.

Did any features become temporarily unavailable after the server migration?

Some features became unavailable on sites hosted in the new infrastructure. You can track those features in this post on PressableStatus.com.

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