LiveChat is a provider of cloud-based live chat and messaging platform – called LiveChat – through which businesses can provide a delightful experience for customers across the entire customer lifecycle. From bootstrapped startups to global enterprises, LiveChat is suitable for all companies, regardless of their size or industry. Some of our customers include Adobe, Ikea, PayPal and Virgin.
Having LiveChat on your website means that you can provide quick answers and a more personalized experience to website visitors.
The way LiveChat works is simple: start with installing our WordPress plugin, a typical chat widget sits on the bottom right side of your website, on-site visitors can choose to chat with you, or you can actively engage them with chat invitations. Plus, you can use the widget as a contact form to offline messages or even to enable customers to sign up to your mailing list.
As it relates to sales, LiveChat targets those more likely to need assistance and sends them a personalized chat invitation; you can specify trigger conditions by which automated messages appear, such as the number of pages visited, the number of seconds spent on the website. Plus, you can reach out to people who have added something to their cart but can’t seem to proceed to checkout.
LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the live chat window.
From email marketing to social, LiveChat integrates seamlessly with a range of popular third-party apps and services. These include help desk software Zendesk, Freshdesk, customer relationship management apps (CRM) HubSpot CRM, Salesforce, email marketing services Constant Contact, Mailchimp and social media platforms Facebook or Twitter. Within the latest integration with ChatBot, users are also able to boost their customer service performance with bots.
LiveChat comes with a 14-day free trial, allowing you to enjoy the service with no obligation to buy.