There’s so much more to email marketing than sending out a newsletter or a “10% off sale” announcement to your list once or twice a week. Every single time you email your customers it’s a marketing opportunity and chance to build trust and grow revenue.
There are different types of emails you can leverage to convert potential buyers and bring back repeat buyers. In both instances you sell more and you build your store revenue.
The five types of emails below are relatively simple to set up and most are automated. But don’t be fooled by the simplicity. They’re all powerful tools to help immediately grow your WooCommerce store.
Abandoned cart recovery emails are a series of emails sent to a customer who’s put items in their shopping cart but left the site without actually making the purchase. Does that really happen? It sure does. A lot. Roughly 70% of all shopping carts are abandoned.
The reasons are varied. Recent studies have found some of the most common reasons are shipping charges, checkout issues, slow shipping, and trust issues with the website.
Even though lots of people abandon carts, another study found about three-quarters of them say they actually planned to return to finish the purchase. Most just don’t. But that means if you can track them down and remind them to come back, many of them will.
Here’s some quick math:
And 15% is a very attainable recovery rate!
The first step in cart abandonment recovery is capturing an email address. You’ll have it if a customer is logged into their account, or if they entered it during the checkout process before they abandoned the cart.
From there, we recommend a three-email series for cart recovery:
Every shop is different, so it’s smart to experiment to find what works best in terms of timing, content, and frequency.
Win-back campaigns are an attempt to turn lapsed or dormant customers into active ones again. Sadly, a study found approximately two-thirds of the email subscribers on an average list are inactive—so it’s beneficial to try to turn as many of them as possible back into active customers.
Win-back campaigns are a highly effective way to accomplish that mission. The same study found win-back emails had approximately a 12% open rate—that’s quite good, considering the open rate for those customers was previously right around zero percent. And 75% of those re-engaged subscribers went on to read at least one more email within three months.
To run a win-back campaign, first you’ll need to identify your inactive customers. A good default is anyone who hasn’t made a purchase in 90 days.
Then you’ll need to craft an enticing win-back email series. Your content shouldn’t blame the customer for going inactive—instead, use statements like “We miss you” or “It’s been a while”—and a nice discount can act as a good incentive to get a customer to purchase again.
We recommend only sending two or three emails in a win-back sequence. Any more than that, and you could risk them becoming completely turned off to your business, or worse, reporting your emails as spam. So if your two or three emails don’t win them back, it’s probably time to purge them from your email list.
When someone makes a purchase on your site, WooCommerce sends them an email confirming it. That transactional email is a vital piece of keeping your customer’s trust, but it’s also a chance to do a little strategic marketing as well. And it’s a good opportunity because order confirmation emails have a phenomenal open rate.
When you’re creating your order confirmation emails, first and foremost, you need to send the customer all of the key info about their purchase. Legally, under the U.S. CAN-SPAM Act, these and other transactional emails must have a “primary purpose [that] is transactional.”
Many companies, therefore, are stingy about the amount of marketing or selling they add to order confirmation emails. Some do just a small amount of selling at the bottom of the email, while others use it as a chance to ask the customer to do something besides make another purchase.
If you want to go the selling route, an order confirmation email is an opportunity to cross-sell related products to the one the customer just bought. And cross-sells work; your probability of selling to an existing customer is than selling to a new customer.
If you don’t want to sell, your “ask” in the order confirmation email can be any number of other customer actions that can help your business. Ask them to refer your business or product to friends. Invite them to join a loyalty or rewards program. Ask them to follow you on social media. Or ask for feedback on their experience with your business so far.
Thank you emails are different than order confirmation emails. Instead of focusing on the nuts-and-bolts of the transaction, they attempt to establish a relationship and rapport with a customer.
Your thank you emails should be set up to trigger automatically after a purchase to make your customer feel more comfortable and excited about their purchase—and to begin the process of converting them into a repeat buyer.
Use your thank you email as a chance to show off your brand’s personality. For example, if you sell chocolates, your email could say something like, “Get hungry, your order is on the way.”
Thank you emails don’t have to sell—many stores use them to educate customers about how to get the most from the product they just ordered—but they do present a fantastic opportunity to inspire another purchase. While the person is at peak excitement having just ordered one product, it’s a great time to show off the other things they could buy.
Broadcast emails include your most traditional marketing emails. Newsletters, sales announcements, product updates, new product announcements, company news, and general blasts to your list all fall under this category. When you segment them, it means you’re only sending to specific groups of your audience. That could mean, for example, sending an announcement about a sale on women’s clothes only to your female customers. Or sending a newsletter with your blog posts about dogs just to people who’ve bought your dog toys, but not to those who purchased cat toys.
Segmented campaigns are extremely lucrative. They drive significantly higher increase in revenue and segmented campaigns outperform un-segmented ones in every category.
There are four broad ways to segment your list:
Ideally, most of the broadcast emails you send will be segmented. Sure, an informational or content-rich newsletter could appeal to your entire list, but when it comes to specific promotions, the more you can segment, the better.
There are many types of eCommerce marketing emails you can send to significantly drive up your revenue. Plus, in many cases, they’re sent automatically, so after you set them up, you won’t have to do any additional work to bring in that extra revenue.
Of course, there are lots of other types of emails you can and should also send. Those include feedback or review requests, replenishment reminders, shipping notifications, and so many more.
Get started with the five mentioned in this piece, and expand your email marketing once you see results.
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