The Pressable® SLA covers three components that support the availability of your web site:
We guarantee that our data center network will be available 100% of the time in a given month, excluding scheduled maintenance. The data center network means the portion of the Pressable® network extending from the outbound port on our edge device to the outbound port of the data center border router and includes managed switches, routers, cabling.
Pressable® Guarantee: Five percent (5%) of the fees for each 30 minutes of network downtime, up to 100% of the fees;
We guarantee that data center HVAC and power will be functioning 100% of the time in a given month, excluding scheduled maintenance. Power includes UPSs, PDUs and cabling, but does not include the power supplies on your servers. Infrastructure downtime exists when a particular server is shut down due to power or heat problems.
Pressable® Guarantee: Pressable® will credit your account 5% of the monthly fee for each 30 minutes of infrastructure downtime, up to 100% of your monthly fee for the affected server(s).
We guarantee the functioning of all server hardware components and will replace any failed component at no cost. “Hardware” means the processor(s), RAM, hard disk(s), motherboard, NIC card and other related hardware included with the server. Hardware replacement will begin once we identify the cause of the problem. Hardware replacement is guaranteed to be complete within one hour of problem identification.
Pressable® Guarantee: We will credit your account 5% of the monthly fee per additional hour of downtime, up to 100% of your monthly fee for the affected server(s).
To receive an SLA credit, Pressable® customers must contact firstname.lastname@example.org.
Pressable® provides this Service Level Agreement to customers on qualifying plans and contracts.
You are not entitled to a credit if you are in breach of your services agreement with Pressable® (including your payment obligations to us) until you have cured the breach. You are not entitled to a credit if downtime would not have occurred but for your breach of your agreement with The Pressable® or your misuse of Pressable® system.
To receive a credit, you must contact help@Pressable.com within thirty (30) days following the end of the downtime. You must show that your use of the Pressable® was adversely affected in some way as a result of the downtime to be eligible for the credit.
This Service Level Guarantee is your sole and exclusive remedy for Pressable® unavailability.
Notwithstanding anything in this Service Level Guarantee to the contrary, the maximum total credit for the monthly billing period, including all guaranties, shall not exceed 100% of your fee for that billing period. Credits that would be available but for this limitation will not be carried forward to future billing periods.
This Service Level Guarantee is part of your Agreement with Pressable®, along with Pressable® Terms of Service and the AUP, and is subject to the terms and conditions stated in those documents.