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Legal Guidelines

What Information Do We Have?

Pressable has certain information from users and commenters. The following is a summary of the information that we may collect and store.

1. Basic account information, such as:

  • Email address
  • Name
  • Phone number
  • Billing address

We will generally retain the above basic account information, if provided, until changed or removed by the user (if it’s possible to do so).

2. Transaction and/or billing information

If a user has purchased products and/or services from us, we will collect the necessary personal and financial information to process the transactions.

We will generally retain transaction and/or billing information, if provided, until changed or removed by the user (if it’s possible to do so).

3. Log Data

We also collect log data, which may include a user’s IP address, browser type, and operating system. We keep this information for up to 30 days as a matter of course.

You can read more about how we handle preservation requests under Preservation Requests.

4. Site, posting, and revision history information, such as:

  • IP address and user-agent for a post or revision to a page or post
  • Date and time (UTC) at which a site was created

We may retain the above information, even if a site or a particular post is deleted.

5. Information on commenters on sites hosted by Pressable

We retain commenter information, like the commenter’s IP address, until the site owner of the site on which the comment appears deletes the comment.

More Information on Data Release and Retention

Before revealing any of this information to a party that is not the owner of the account, we require a validly issued subpoena, warrant, or court order that specifically requests it unless we have a good faith belief that there is an emergency involving death or serious physical injury. More information on our requirements for releasing private user information can be found below.

If you wish to stop using Pressable, you may cancel your account by following these steps. Cancelling your account will delete all your sites.

To remove or correct any other profile information you’ve chosen to provide, please contact our Help Desk.

If you are concerned about maintaining your anonymity when using our services, you may want to consider logging in and interacting with Pressable through a VPN.

Requesting Private Information of Pressable Users

Safeguarding our users’ private information is a vital aspect of the trust our users place in our service to keep them safe, and in some cases, anonymous.

Pressable receives requests for information from government agencies/law enforcement as well as individuals or corporations involved in civil lawsuits.

To request information for a site hosted by Pressable, the site’s URL must be specifically included in the request. To obtain information for a specific post or comment, the URL of that post or comment must be included in the request. We are unable to process overly broad or vague requests.

Pressable accounts can contain various information. This information is unverified and is provided at the user’s discretion.

If your inquiry or request brings to our attention an ongoing violation of our policies or Terms of Service, we will address it per our usual procedure. This may or may not include contacting the user regarding their misconduct, removing content, or suspending the site entirely.

If we receive information indicating that someone is using our services to engage in crime where we are the victim, we will not inspect a user’s private content ourselves. Instead, we may report the matter to law enforcement.

Requests from Government Agencies/Law Enforcement

Except in emergencies (see more below), it is our policy to turn over private user information only upon receipt of a valid subpoena, search warrant, or US Court order that complies with the Federal Rules of Criminal Procedure, the Federal Rules of Civil Procedure, and/or California state law.

If these pieces of information are available, we can provide the first and last names, phone number, email address currently assigned to a site owner, the date and time at which a site was created, the physical address, and the credit card transaction information to government agencies/law enforcement upon receipt of a valid subpoena.

Except in emergencies, we require a court order or a warrant before providing additional IP addresses or information relating to a specific post or a specific comment.

We require a warrant before disclosing content of user communications to government agencies/law enforcement. We also require a warrant before providing any non-public content information (such as private or draft post content, or pending comments).

Emergency Requests from Government Agencies/Law Enforcement

As permitted by US law, we may disclose user information to the government or law enforcement, without a subpoena or warrant if we have a good faith belief that an emergency (imminent danger of death or serious physical injury) requires disclosure of information related to the emergency without delay. If you have an emergency request, please submit your request by following these steps:

  1. Email us at emergency@pressable.com and include the world emergency in the subject line.
  2. Include all the information you have about the situation so that we may evaluate the urgency of your request.
  3. Indicate whether or not the request is confidential. If you make no mention of confidentiality, we will notify the user(s) affected.
  4. Identify the specific account information that you are requesting.

When we receive your request, we will evaluate it to determine whether or not it necessitates immediate disclosure. We vigilantly evaluate each request to protect against abuse of this policy, so if you have time to obtain subpoena, search warrant, or court order, we recommend that you do so.

If we consider your request valid, we will:

  • Disclose the information requested.
  • Notify the user of the request and inform them that their information was provided, unless you requested confidentiality.
  • Ask you to provide a subpoena, search warrant, or court order to cover the request. If you requested confidentiality, you must include the required certification (2705(b)) or court-ordered non-disclosure provision. If you did not request confidentiality, we will provide the user with a copy of the legal process.

Requests in Civil Cases

It is our policy to turn over private user information only upon receipt of either (1) a valid order from a US court, or (2) a subpoena served as part of an existing lawsuit that complies with Rule 45 of the Federal Rules of Civil Procedure and/or the California Discovery Act.

Litigants should ensure that any such requests comply with the US SPEECH Act, 28 U.S.C. 4101 et seq.

Requests must identify the specific information (as listed above) sought.  Any request for specific post or comment information must include the specific URL of each post or comment.

If a request is overly broad or seeks information not applicable to Pressable, we will provide the email address that is currently assigned to a site owner, and the date and time (UTC) at which a site was created.

We will not provide any content information in response to civil orders or subpoenas, pursuant to the E.C.P.A.

Please note that we charge an administrative fee of USD $125/hour for compliance with validly issued and served civil subpoenas. We will bill for and collect this fee prior to furnishing information in response to a subpoena.

Notification to Pressable Users and Transparency

We aim for total transparency with our users when requests or complaints affect their sites, accounts, or information. It is our policy to notify users and provide them with a copy of any civil or government legal process regarding their account or site (including formal requests for private information), unless we are prohibited by law or court order from doing so. In those cases, we will notify users and provide them with a copy of the legal process when the prohibition expires.

If a request for information is valid, we will preserve the necessary information before informing the user. In most cases, upon notification to the user, that user will be provided with either 7 days or the amount of time before the information is due, whichever is later, during which time the user may attempt to quash or legally challenge the request.

If, prior to the deadline, we receive notice from user that he or she intends to challenge a request, no information will be delivered until that process concludes. We also review the information requests received and may lodge our own challenge to the scope or validity of legal process received, on behalf of a user, whether or not the user pursues his/her own legal challenge.

Preservation Requests for Sites Hosted by Pressable

Requests for the preservation of information must originate from a law enforcement agency.

Our notification policy with regards to preservation requests is meant to protect user privacy and promote transparency, while also avoiding interference with legitimate investigations of criminal activity.

We notify users of preservation requests. When law enforcement requests that a preservation request remain confidential, we keep it confidential for 45 days, with the expectation that they will be serving a valid US subpoena or search warrant that includes the required certification (2705(b)) or court-ordered non-disclosure provision. If the certification or court order is obtained, we will keep the preservation request secret under the same conditions as the subpoena/warrant. If, after 45 days, law enforcement has not served a subpoena or search warrant, has served one without the required certification or secrecy order, or has not withdrawn the request, we inform the user of the request.

Enforcing Protection Orders Against Pressable Users

Pressable is not responsible for enforcing protection orders that apply to users on our service. If you represent a client with an active protection order that may apply to a site hosted by Pressable, please contact the appropriate court or law enforcement agency for assistance.

Who Is Liable for Sites Hosted by Pressable?

Pressable will respond only in compliance with US law and in reply to valid legal process as stated in our policies.

Pressable, as a United States-based internet service provider, is protected by the safe harbor provisions of §230(c) of the United States Communications Decency Act, which states that internet service providers cannot be held liable for the contents (including allegedly harassing, defamatory, inaccurate, or offensive content) posted to our service by our users.

Pressable does not and will not exercise editorial oversight on the thousands of sites hosted on our service, nor are we considered the author, editor, or publisher of that content in any way.

Requests for Takedown of Copyrighted Content

Pressable complies with properly formatted notices sent in accordance with the Digital Millennium Copyright Act. More information about our DMCA process can be found here.

Requests for Takedown of Other Content

Pressable strongly believes in freedom of speech. We have a vast audience spread across many cultures, countries, and backgrounds with varying values and our service is designed to let users freely express any ideas and opinions without us censoring or endorsing them. We review and investigate all complaints that we receive. If we determine that reported content violates our Terms of Service we will take action as appropriate. Regardless of whether or not we take action, we may forward a copy of the complaint to the site owner.

If we receive a complaint and are not in a position to make a determination (for example whether something is defamatory or not), we defer to the judgment of a court.

Serving Process on Pressable and Making Inquires

Any request for user information must include a valid email address for us to return the information or contact with questions. Pressable communicates only via email.

Legal process can be served by mail to:

Pressable, Inc.
PO Box 959
San Antonio, TX 78294

Where permitted, we also accept (and prefer) service via email to legal@pressable.com.

General inquiries regarding our policies can be sent via email to legal@pressable.com.

A Note on Back Doors, Encryption

We furnish user information to law enforcement agencies via the processes described in these legal guidelines. We do not provide access to user data through “back doors” in our systems.

Similarly, we support and promote encryption of user data. We encrypt all traffic (serve over SSL) for all sites hosted by Pressable, by default.

Some governments have recently sought to weaken encryption, in the name of law enforcement. We disagree with these suggestions and do not believe that it’s feasible to include any deliberate security weaknesses or other back doors in encryption technologies, even if “only” for the benefit of law enforcement. As a wise man said, “there is no such thing as a vulnerability in technology that can only be used by nice people doing the right thing in accord with the rule of law.” We agree wholeheartedly.