How to Build a DXP Platform With WordPress

How to Build a DXP Platform With WordPress

The growing complexity of customer journeys, which includes greater personalization opportunities and integrating data across an array of platforms, pushes many businesses to seek a better way of managing their customers’ experiences. Digital Experience Platforms (DXP) offer a way to organize and take advantage of these numerous customer touchpoints. 

Unfortunately, traditional DXP solutions can be expensive, require vendor lock-in, and are resource-intensive. The solution to these shortcomings is to build a DXP platform with WordPress. WordPress, a platform many businesses are already familiar with, offers a flexible, cost-effective foundation for building a custom DXP, primarily by using it in a headless or decoupled manner. 

This article outlines the architecture and key integrations needed to build a DXP platform with WordPress, leveraging its core strengths as a Content Management System (CMS) while utilizing modern front-end technologies for superior performance and reach.

Understanding the WordPress DXP Architecture

To fully understand the value that a WordPress DXP can deliver, it’s important to recognize that a DXP is not just a traditional CMS, which integrates content creation, management, storage, and presentation in a single, integrated system. A DXP is far more expansive, incorporating a suite of technologies, including CMS, analytics, marketing automation, and Customer Relationship Management (CRM), to create a singular, personalized customer experience across platforms and devices.

The most successful way to build a DXP platform with WordPress is by decoupling the platform, separating the front end from the back end. 

• The Head: This section serves as the front end, the presentation layer. It is built with modern frameworks (including React, Vue, Next.js, and Gatsby) to deliver greater speed and flexibility in the customer’s experience.
• The Body (WordPress): This section is the backend content repository, connected through APIs to the front end.

Data is delivered via the WordPress REST API, or, preferably, the WPGraphQL plugin for more efficient querying. Pressable is very familiar with headless WordPress architecture and our fast and secure hosting platform is the perfect home for your DXP platform with WordPress.

Key Components and Integrations of the WordPress DXP

When planning out your DXP platform with WordPress, there are five key components and integrations to focus on for an effective build.

• Content Hub (WordPress Core): This is the head that manages all the structured and unstructured content, including posts, pages, custom post types (CPTs), and media. You can use plugins like Advanced Custom Fields (ACF) to create highly structured, reusable content blocks, which are a necessity when delivering multi-channel content to your customers. 
• Experience Layer (The Modern Front End): This is where the content rendering and personalization takes place for the customer. Server-Side Rendering (SSR) and Static Site Generation (SSG) processes provide the best rendering experience. You have a few options for SSR and SSG including Next.js, SvelteKit, Nuxt.js, Remix, and Astro. These performant frameworks allow customers to consume WordPress content via API, resulting in superior speed and boosting SEO.
• Data and Personalization Engine (Integration Point 1): This is how you track user behavior and serve up dynamic content to them. Your engine is where you can connect user activity and profile data from WordPress users (and external forms) directly to your CRM (HubSpot or Salesforce) and also to a Customer Data Platform (CDP). With this important and complex integration, you will want to test it out in a staging environment beforehand. Pressable offers intelligent syncing, which lets you easily push your changes to production with a few simple clicks.
• Marketing Automation and Analytics (Integration Point 2): This is where you manage campaigns, email marketing, and conversion tracking. Headless front ends often rely heavily on events-based analytics. The key integration here is connecting forms (Gravity Forms, WPForms) and ecommerce data (WooCommerce) to tools like MailChimp or an analytics suite (GA4) via webhooks or dedicated connectors.
• Ecommerce Capabilities (Integration Point 3): This is where you handle products, pricing, and transactions. Using WooCommerce allows you to leverage the WooCommerce REST API to display products on the headless front end. This allows you to separate the transactional elements from the content layer. This separation is important, enabling greater scalability, flexibility, performance, and security with your WordPress DXP. These kinds of ecommerce capabilities are where Pressable’s support for high-traffic ecommerce sites shines through.

Best Practices for WordPress DXP

To build a scalable, maintainable DXP, follow these proven best practices.

• Secure and Scale Hosting: Work with a specialized managed WordPress hosting service to provide your back end content hub. You want to focus on a partner that offers database optimization and high availability for API calls.
• Standardize Content: Before you build your front end, set up your CPTs and ACF. This will ensure that all your content is structured and reusable across all your channels.
• Leverage GraphQL: Set up the WPGraphQL plugin to make the API calls more efficient. By only fetching the exact data needed, you will dramatically boost your front-end performance.
• Implement Continuous Input/Continuous Delivery (CI/CD): This core DevOps practice enables you to deploy automated pipelines so you can make code changes frequently and reliably. This ensures that your front-end application gets speedy updates without affecting the WordPress back end. 
• Performance Focus: Once set up, the performance of your WordPress DXP takes on great importance to your business. Host the front end on a platform that is optimized for modern frameworks like Vercel or Netlify to maximize speed and delivery to your customers. Pressable’s WordPress hosting offers auto-scaling and high availability to meet your high-traffic, API-driven needs.

DXP Platform With WordPress: The Best of Both Worlds

Building an effective DXP platform with WordPress is best achieved through strategic decoupling and integration. This allows you to transform your CMS into a flexible content delivery engine and delivers an integrated and personalized experience to your customers. 

In using WordPress as the back end for your DXP platform, you gain the best of both worlds: the content familiarity of WordPress combined with the speed and scalability of modern development. You have built a powerful and cost-effective alternative to a monolithic DXP platform that will give you greater flexibility, future-proof your content hub, and reduce your overall costs. 

Start building your DXP platform with WordPress today by choosing Pressable as the fast and secure back end for your content hub.

Pressable Understands DXP Platform With WordPress

Pressable hosts many businesses that have built a DXP platform with WordPress. Our platform’s 100% uptime guarantee, scalable infrastructure, database optimizations, and object caching processes give you the support you need to develop and run your DXP platform. In particular, Pressable’s API performance is invaluable for supporting headless workloads.

Pressable—part of the Automattic family that also includes WordPress.com, WordPress VIP, and WooCommerce—is staffed by WordPress experts with the skills and knowledge to effectively manage your WordPress site. If you’re thinking about switching to managed WordPress hosting, schedule a demo to see how Pressable can support your continued optimization and growth.

paul.trott