Summary

Element 502 is a digital marketing agency based in Louisville, Kentucky, helping clients of all sizes get the right message in front of the right customer at the right time. Their websites are the central hub of every campaign—so hosting isn’t just a technical detail; it’s core to client results.

After juggling multiple hosting providers and running into delays, errors, and support bottlenecks, Element 502 moved their sites to Pressable. The shift brought faster performance, simplified workflows, and greater peace of mind—for the agency and their clients alike.

Challenges

For Element 502, everything ties back to the website. Whether a campaign is paid, organic, or social, the click leads to the client’s site—and it needs to load fast and perform flawlessly.

But their hosting setup was holding them back. They had “several platforms depending on the size of the website and what the website was doing,” said Bill Reynolds, President of Element 502. That meant multiple stacks, providers, support teams, and troubleshooting processes.

“Having multiple platforms and multiple support angles caused delays in any kind of support response,” Reynolds explained. “It slowed us down—and that slows down results for our clients.”

Solutions

Element 502 migrated to Pressable after testing the platform with a few development and production sites. The results made the decision easy. With Pressable, they gained:

One Centralized Platform

Instead of juggling multiple providers, the team now manages all their client websites—whether live or in development—from a single dashboard. This streamlined setup reduces complexity, saves time, and improves day-to-day efficiency for the entire agency.

White Glove Migrations and Onboarding Support

Pressable’s migration team handled the transition end-to-end, identifying and resolving plugin conflicts, PHP version mismatches, and other compatibility issues. The result was a smooth handoff with minimal disruption, allowing Element 502 to keep client work moving without delays.

Tools that Increase Flexibility

With Pressable, the team gained access to a broader set of server-level tools, offering more control and visibility into how their sites perform. This enables faster fixes, easier customization, and a more professional experience for their clients.

Expert Support and Reliable Answers

Support no longer requires escalation chains or repeated follow-ups. When issues arise, the team gets immediate access to knowledgeable WordPress experts who either solve the problem on the spot or provide a clear path forward—making issue resolution faster and more predictable.

Pressable’s Impact

What’s Next?

With Pressable powering their client websites, Element 502 is focused on scaling their impact and not infrastructure headaches. By consolidating their hosting stack and partnering with a platform that offers high performance and expert support, they are now able to confidently take on more clients, more complex builds, and more mission-critical campaigns.

Pressable has become more than just a host, it’s a core part of agency operations. And as they continue to grow, they know they have a partner that can grow with them.