We’ve made it easier to securely share sensitive data with our support team by introducing a temporary credential vault directly within your account. Instead of sending passwords in plain text through open chat threads or support tickets, you can now pass sensitive information – like cPanel logins, SSH keys, or plugin licenses – through a secure channel that leaves no permanent record in your communication history.
Updates & Navigation
- Secure Profile Vault: A new “Shared Secrets” option is now available under the user profile dropdown menu to create and manage up to 10 active credentials concurrently.
- Single-Shot Access: The system automatically wipes the secret from the database the moment a support agent views it, ensuring the credentials can never be accessed a second time.
- Configurable Lifespans: Self-destruct timers are built into the tool, allowing unviewed secrets to automatically expire and delete after a chosen window of 1, 24, or 72 hours.
- Real-Time Statuses: Clear status badges (Active, Viewed, Revoked, Expired) let you monitor active permissions at a glance and hit “Revoke” to pull back access instantly.
How to Get Started
Log in to MyPressable, open the user-profile dropdown menu in the top-right corner, and click Shared Secrets to drop credentials into the secure form.
For more information, please visit our Knowledge Base.