Today’s consumer has come to expect a variety of channels to reach brands when it comes to customer support. A main one is phone support, as it enables consumers to literally voice their questions and concerns.
Pressable doesn’t offer phone support though. But that’s not a bad thing, considering 75% of customers believe it takes much too long to reach a live agent! Read on to find out more reasons why no phone support is good for you.
We Offer More Effective Help
Most phone support lines have agents who don’t know and/or understand the company’s core products. They’re only trained to try and help callers with their issues, but not properly address them. This often leads to roundabout conversations that leave consumers frustrated.
Pressable’s team is made up of engineers and developers who use and understand WordPress intimately, so you’ll get efficient and informative help promptly!
We Do Better Research
When you call a phone support line, you only get the assistance of 1 agent. Plus, they need to try and solve your problem on the spot.
This can lead to wasted time, especially since support work often requires research, investigation, and testing. This usually requires the cooperation of multiple team members.
As you can guess, this can be difficult to do over the phone. By offering only online support, allows Pressable to better troubleshoot your issues in a fast, methodical, and efficient way.
We Have a Better Overall Picture of Customers
How many times have you had to repeat yourself when you’ve called customer support? Chances are a lot. You’re not alone either, as over 50% of customers say they’ve had to re-explain issues when they call a customer support line.
Pressable’s 24/7 WordPress hosting support is a treasure trove of information that allows our team to better help you in a shorter amount of time.
For instance, this system allows us to quickly identify your account and website information. Its design facilitates easy sharing of screenshots, links, code snippets, documents, and videos, none of which you can share or send during a phone call. As a result, this makes communication easier and helps us resolve your issues much quicker!
In addition, all support conversations are stored for future reference. So if you have a dropped call or call again in the future, anyone on our team can easily pick up where the last team member left off. Not only does this enable them to continue resolving your issue seamlessly, but it lets them quickly solve it should it be a recurring problem.
Pressable Doesn’t Need Phone Support to Help You
As you can see, phone support can actually be a hindrance to customer service. While you do get to speak to a human being, you can actually get much better assistance from online support systems.
So no, there is no Pressable phone support. But not to worry, as the support you’ll receive will be second to none! You won’t have to experience the cons of phone support at all.
Want to experience all that Pressable has to offer? Then take a look at our pricing plans now!
Zach has 12+ years of experience with WordPress, from creating and maintaining client sites, to providing support and developing documentation. A knack for problem-solving and providing solutions led Zach to pursue a job with Automattic providing customer support in 2015 working with WooCommerce support, and now Zach has recently joined our team here at Pressable. Outside of work, Zach enjoys spending time with his family, playing and watching sports, and working on projects around the house.