“Say Cheese”! We’re excited to announce a partnership with Freshdesk to help businesses showcase their customer service ratings and win over $50,000 in prizes while doing so!
(Including a year of FREE managed WordPress hosting!)
It’s no secret that we are pretty big fans of open-source at Pressable. We try to share as much knowledge, code, and as many valuable tools as possible in order to give back to the amazing WordPress community that has helped to make Pressable what it is today. You may remember we mentioned earlier in the year how much we loved the Smiley Page on 37signals and how Pressable is launching a similar program to be fully transparent about our customer happiness scores.
Today, we’re taking it to the next level by encouraging other businesses to use our open-source framework to improve their own customer support and services. We’re humbled to kick off a new partnership with Freshdesk, one of the fastest growing customer support solutions in the SaaS space, to launch the “Say Cheese” campaign.
Kai Armstrong, Director of Operations at Pressable, created the “Fresh Smiles” framework using the Freshdesk API in a bid to create a transparent support structure and display satisfaction ratings to our customers. “Fresh Smiles” collects customer feedback after every support conversation, rates satisfaction levels, and then displays the data on a customizable “Fresh Smiles” page.
Here’s a look at our current customer happiness scores at Smiley.Pressable.com.
By making the “Fresh Smiles” framework available to all, Pressable allows businesses to showcase their customer support ratings in a transparent way, helping to build their brand around customers.
“Our expertise with WordPress hosting allows us to provide a level of support that’s unparalleled in the WordPress hosting market. Like 37signals, we wanted to highlight the difference in a fun, yet measurable manner,” said Vid Luther, CEO and Founder of Pressable. “Doing this also keeps us transparent as an organization, another thing we’re very proud of as a company.”
“We believe that we provide the best content publishing platform for WordPress users and the best support in the industry to match that,” said Kai Armstrong, Director of Operations at Pressable and developer behind the “Fresh Smiles” framework. “Instead of telling that to our customers, we show it with real ratings from real customers. It allows us to be accountable and transparent to our customers and each other.”
“Customer satisfaction is probably the only real metric every support team needs to chase”, said Vikram Bhaskaran, Director of Marketing at Freshdesk. “Satisfied customers spread the good word, stay loyal, and most importantly – add credibility to the brand.”
Show us your scores & enter to win a year of free WordPress hosting on Pressable.com (plus happy customers & other goodies!)
As part of the campaign, Freshdesk has also announced a giveaway of $50,000 in prizes for businesses that have the best support ratings. Users will also receive a free year of managed WordPress hosting from Pressable in addition to other goodies.
How do I get started?
1. If you aren’t using Freshdesk already, create an account.
2. Start collecting awesome ratings with the customer satisfaction survey.
3. Register for the Say Cheese campaign by filling out this registration form.
4. Download the Fresh Smiles Kit from GitHub. It’s free!
5. Install the Fresh Smiles kit on your website (preferably at yourwebsite.com/fresh-smiles/)
6. Showcase your satisfaction ratings and tell the world why you are awesome!
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