At Pressable, there are a few areas that you may need to reset passwords for:
WordPress Admin
If you find yourself unable to log into the WordPress Admin (WP Admin) because you have forgotten, or do not know your password, there are a few ways that can be obtained:
- Reset your WP Admin password through WordPress
- Reset your WP Admin password through My.Pressable.com Dashboard
More information, including screenshots, can be found here: https://pressable.com/knowledgebase/resetting-your-wp-admin-password/
My.Pressable.com Dashboard
If you are locked out of your My.Pressable.com Dashboard, you can click the Forgot Password option to email a password reset for your account:
Passwords must be at least 12 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character.
If you don’t receive the password reset email in your inbox within five minutes, please check your spam/junk folder.
SSH/SFTP
If you forget or lose your SSH password, you can reset it by returning your my.pressable.com dashboard and navigating to Sites → Select the site you’d like to access via SSH → Go to the Connections menu → Select Collaborators, then select the Reset button to generate a new one:
More information can be found here: https://pressable.com/knowledgebase/connect-to-ssh-on-pressable/#reset-an-ssh-password
Customer Success help
If you need the assistance of the Customer Success team in resetting your password, feel free to start a chat with us or send us an email at help@pressable.com.