Accessing WordPress Error Logs on Your Site

The Logs tab can be accessed from a site’s settings page (https://my.pressable.com/sites > select individual site > Logs tab). For easy access and quick filtering, you can choose which error logs to show. These are sorted under 4 Status Codes and can be selected from the drop-down menu.

The Get Latest button loads the most recent logs. The logs are displayed on the Control Panel directly and are formatted to give important information at a quick glance.

The Email PHP Logs button will send a CSV file with the most recent 500 logs of the site to your registered email address.

IMPORTANT: If this method isn’t working, check to see if the WP_DEBUG_LOG (outlined below) is enabled on the site. If so, it can break the my.pressable.com error log reporting for the site

SFTP Access

A php-errors log is located above the site root, in a folder called /tmp. You will need to connect to the server via SFTP and then move up one directory (outside of the /htdocs directory) to find the /tmp folder.

You can also access the PHP error log via SSH. To view the most recent PHP error log’s entries, you’ll need to enter the following command.

wp php-errors

IMPORTANT: Manually enabling WP_DEBUG could break the error logs we automatically provide. (outlined in the sections above). Please disable this once your troubleshooting is done.

You can enable a WordPress debug log through the wp-config.php file found via SFTP in your site root. You will need to edit wp-config.php and look for a line that reads:

define( 'WP_DEBUG', false );

Replace it with these three lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Your debug.log file will then be generated within the /wp-content directory.

IMPORTANT: Manually enabling WP_DEBUG could break the error logs we automatically provide. (outlined in the sections above). Please disable this once your troubleshooting is done.

WP Admin Access

If your site includes a WooCommerce store, WooCommerce-specific logs can be found under WooCommerce > Status > Logs as outlined here: https://woocommerce.com/document/understanding-the-woocommerce-system-status-report/#error-logs

SFTP Access

WooCommerce logs can also be found within /wp-content/uploads/wc-logs. Those can be accessed through SFTP.