Knowledge Base

Accessing WordPress Error Logs on Your Site

Category: TroubleShooting | Last modified: May 24, 2021

In this article we will review how to access error logs for your website to assist in debugging a problem. There are a few locations that logs can be found – all need to be accessed through an SFTP connection.


This error log file is automatically generated and can be accessed via SFTP. It is located above the site root, in a folder called /tmp. You will need to connect to the server via SFTP and then move up one directory (outside of the /htdocs directory) to find the /tmp folder.


You can enable a WordPress debug log through the wp-config.php file found via SFTP in your site root. You will need to edit wp-config.php and look for a line that reads:

define( 'WP_DEBUG', false );

Replace it with these three lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Your debug.log file will then be generated within the /wp-content directory.

WooCommerce wc-logs

If your site includes a WooCommerce store, WooCommerce also generates its own logs within /wp-content/uploads/wc-logs. Those can be accessed through SFTP.