Sometimes things happen—a failed plugin update, a theme upload failed, or maybe you’re writing your first lines of code. Whatever the case may be, if you’d like a backup restored, just reach out to our Customer Success team.
We take backups of site files every 24 hours and databases every hour. We keep backups for 30 days.
As restoring backups is a manual process, we’ll be in touch once you’ve submitted your request. We will need the following information:
- The domain name of the site to be restored
- The approximate date and time (UTC) that you would like the site restored to
If you have Jetpack Premium activated on your site, it will also take daily backups which you can access and restore from your site’s wp-admin dashboard, without needing to reach out to the Customer Success team.