Accessing Backups

One of the great features of your WordPress hosting account with Pressable is our automatic backups! Every site on our platform is backed up by us on the following schedule (when changes are detected):

• File System: daily at 00:00 UTC
• Database: hourly

With the new Pressable Control Panel, customers now have access to these backups and the ability to download them locally. To locate your backups first navigate to your site settings page in MyPressable Control Panel.

How to Access Backups

To access the backups, click on the Backups | Restores tab:

There are two tabs, one for Filesystem and the other for Database. You can choose to download the database and/or the filesystem – after selecting the date and time, you can click on the Download button to get started.

Here is a quick guide on how to extract these backups.

Important Notice: Database backups happen hourly at the beginning of each hour, but may take some time to be available. If the database is large, it may take over an hour to be available and will not show as a restore option until the backup is fully available.

For Example: If the database backup started at 17:00 and the database size is large, it could take over an hour for the backup to be completed and available. In this example, it could be 18:00 or later before the 17:00 database backup displays as a restore option.

If real-time backups are needed, we recommend using Jetpack for that. All Pressable plans (excluding the Entry plan) include a Jetpack Security Daily license, which will give you access to real-time backups.

On Demand Backups

Pressable has an on demand website backup feature, which can be accessed by going to the Backups | Restores tab of your site on my.pressable.com:

Once an on-demand backup is ready, it will be available in the On-demand backups for this site section:

Important Note: You are limited to 3 on-demand filesystem backups and 3 on-demand database backups. If you reach the limit, you'll need to delete one before you can create a new one.

On-demand backups are automatically deleted after 30 days for the latest backup taken and 7 days for the oldest backup taken.

Restoring to a backup

You can restore your site directly from the Backups & Restores tab. We have a guide on that here: https://pressable.com/knowledgebase/restore-a-site-in-pressable-using-the-automated-restore-tool/#site-restores

You can also do a cross-site restore, which is taking a backup from Site A and placing it on Site B. We have a guide on that here: https://pressable.com/knowledgebase/restore-a-site-in-pressable-using-the-automated-restore-tool/#cross-site-restores

You can restore your downloaded site files to your site by using SFTP. We have a guide on that here: https://pressable.com/knowledgebase/filezilla-sftp-securely-transfer-files/.

You can restore your downloaded database through phpMyAdmin. We have a guide on that here: https://pressable.com/knowledgebase/access-phpmyadmin-with-wordpress/

Request help with a restore

If you need the assistance of the Customer Success team in restoring one of these backups just reach out to us via chat or at help@pressable.com. We request that you provide any backups to us in the following forms:

• You can upload these files to the ../tmp directory of your site here via SFTP.
• You can provide a direct download link to your files via a service that supports this (e.g. Dropbox, AWS S3). A direct download link looks something like this – https://www.dropbox.com/s/xxx/mysitefiles.zip – showing the file name in the URL.
• Please note that services such as WeTransfer, OneDrive, Google Drive are not suitable for this, as they don’t provide direct download links.

Jetpack Backups

These backups are independent of the Jetpack backups. The Personal plan and greater come with a Jetpack Security Daily plan, free of charge. The Entry plan only comes with Jetpack Free license. You can follow this guide to activate Jetpack on your site: https://pressable.com/knowledgebase/what-is-jetpack-security-daily-how-to-enable/. We recommend using the Jetpack backups for restoring the site to an earlier version.